Shipping Policy

Every piece is carefully checked and thoughtfully packed before beginning its journey to you.

1. Shipping destinations and fees

We currently ship to the United States. We offer free standard shipping on all U.S. orders, with no minimum purchase required.

2. Processing and delivery

Estimated delivery is 5–8 business days from order confirmation, including processing time. Business days exclude weekends and public holidays. We prepare and inspect your jewelry within this estimated delivery window.

Delivery dates are estimates. Customs checks, carrier disruptions and peak shipping periods may cause delays. If a particular item requires a different delivery schedule, we will state this on its product page before purchase.

3. Order tracking

Once your order ships, we will email you a tracking link. Tracking information may take time to update after the parcel is handed to the carrier.

4. Customs and duties

Free shipping covers the standard delivery charge. Unless stated otherwise at checkout, any import duties, taxes or customs charges assessed by the destination authorities are the customer's responsibility. Orders are shipped duties unpaid.

5. Delivery issues and address changes

Please check your delivery address before submitting your order. Contact us promptly if you need to change it; changes may not be possible after dispatch. If your parcel is delayed, missing or arrives damaged, contact hello@theunround.com with your order number and any relevant photos. We will investigate with the carrier and arrange an appropriate resolution.